Support is provided in North America by TMEIC Corporation Americas. For support outside of North America, contact the appropriate region.

Our team provides support for all Warranty and Customer Support issues. Our trained and experienced customer support engineers are available 24/7. We can provide emergency technical assistance, as well as parts and, when necessary, on-site service.

Renewal Parts

Renewal Parts Services has the experience, product, and process knowledge to support our valued customers with Genuine Renewal Parts.

Commissioning

Our team is the solution to all your drive and system installation, training, and service needs around the world.

While we offer training opportunities at our headquarters facility in Virginia, we can also provide training at your site tailored to meet your needs.

Field Service 

From emergency service calls to complex equipment start-ups, our global service network has the knowledge and experience to meet your expectations in:

• Price
• Quality
• Schedule

We are industry leaders in process knowledge, providing leading-edge installation technology, as well as the knowledge to service older equipment.

Project Execution

Excellence in project execution is the focus of the quality commitment of the TMEIC organization. By combining strong project management with our Project Life Cycle Process TMEIC attains a level of overall performance and attitude that meets or exceeds our customers' expectations. Experienced engineering and dedicated customer service coupled with the latest business system ensures smooth project execution and on-time delivery of a complete solution to our customers needs.

Quality Processes

TMEIC applies several powerful disciplines to ensure we meet our goal to Deliver Customer Success – Every Project, Every Time. One of these tools is our Project Life Cycle Process (PLCP).

24-hour Emergency Support

Our trained and experienced Engineers are available 24/7. We are prepared to meet your needs for emergency technical assistance, parts and on-site service.